Frequently Asked Questions

Section 1 - Registration and Account Information

How To Register At Al-Fatah Electronics?

You can easily register at Al-Fatah Electronics by following these simple steps:

  • Click on the “Login/Register” link at the top right corner of Al-Fatah Electronics website
  • Enter your first and last name, phone number, email address and a password
  • Hit the “Register” button. See below:
How Can I Track My Order?
To track your order, you need to click on the “Track Your Order” button available at the bottom of web page as shown below:

Once clicking the “Track Your Order” button, you’ll be directed to the page where you need to enter the Order ID and Billing Email as shown below:

The “Track” button will direct you to “My Account” page where you can get information about the current status of your placed order as displayed below:

How To Cancel The Order?
To cancel the order, you need to log into “My Account” as shown in the image below:

Once you log in, you can cancel the order by clicking the “Cancel” button appearing at the right side of the order placement. See below:

On clicking the “Cancel” button, a pop-up will appear asking the reason of cancellation.

You can also cancel your order by calling our helpline at 0340-1111444.

How To Launch A Query?
In order to launch a query, you can click the “Contact Us” button appearing at the bottom of our web page as displayed below:

On clicking the “Contact Us” button, you’ll be directed to a form where you are required to fill the necessary fields and hit the “Send” button as given below:

You can also launch a query by calling us at 0340-1111444 or send us an e-mail at info@alfatah.com.pk

Section 2 - Shopping

How To Shop At Al-Fatah Electronics?
Whether you are a registered or a new user looking to buy the best product, shopping at Al-Fatah Electronics has never been difficult. Just log into your account as explained in Section – 1. Once logging in, you can shop by clicking the “Add to Cart” button appearing at the end of each product as displayed below:

By clicking “Add to Cart”, the product will be automatically added to the cart. You can view the cart by clicking the Cart icon appearing at the top right corner of the web page. See below:

By clicking “View Cart”, you can see the cart and make appropriate changes related to the quantity of the product. You can either update it or Proceed to Checkout as displayed below:

Once clicking the “Proceed to Checkout”, you’ll be directed to a page where you are required to fill in all the Billing Details necessary to dispatch your order. After completing certain requirements, click “Place Order” button.See below:

In the case you are shopping as a guest user, you can simply buy the desired product(s) through “Add to Cart” by following the above steps. Kindly note that you don’t need to register if you want to remain as a guest user.

Which Type Of Products Can I Purchase From Al-Fatah Electronics?
Al-Fatah Electronics has a wide array of home appliances, available to the customers at affordable prices. You can choose from a broad range of LEDs, Air Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Small Electronics, Water Dispensers, Cooking Range, Kitchen Hobs, Kitchen Hoods, Dishwashers, Geysers, Heaters, Deep Freezers, Water Cooler, Kitchen Sinks, Kitchen Taps, Warming Drawers, Dryers and Air Curtains.

How Do I Shop At Al-Fatah Electronics If I Don’t Have Access To The Internet?
The Internet is not necessary for shopping at Al-Fatah Electronics. An order can be placed simply by calling our helpline number (0340-1111-444) anywhere from Pakistan.
How Does Al-Fatah Electronics Inform Its Customers About New Offers And Deals?
Al-Fatah Electronics values its customer and makes every effort to inform them about the latest deals and new offers. Usually, such deals and discounts are advertised via newsletters, SMS, email campaigns and social media. Facebook, Twitter, LinkedIn and Instagram are some of the common social media platforms which we use to display all the new deals and offers. You can also check such promotional campaigns by visiting our homepage.

Section 3 - Order Replacement/Return

How To Place Return/Replacement/Refund Request?
Replacing, returning or refunding is no more a challenging job at Al-Fatah Electronics. Simply, fill in the “Contact Us” form as described in Section – 1 stating the reason for return, replacement or refund. It should be noted that the request must include the Order ID, Billing Email and Phone Number used to place an order. (Order ID is assigned when the customer initially places an order).

You can also contact us via email or call our helpline at 0340-1111444. In the case of refund, the amount will be returned within 7 working days, depending upon the condition and market price of the returned product. For details, check our return and refund policy.

Section 4 - Product Information

How To Know If A Product Is Authentic?
Al-Fatah Electronics guarantees that all the products available are genuine in nature with the accurate product information. Every product is verified before delivered to the end user. The primary aim is to serve every customer with a product that is genuine and outclass in actual.
How To Claim Warranty For A Product?
Service center number mentioned on your warranty card can be dialed in order to claim a warranty.

Section 5 - Order Delivery and Payments

How To Know My Total Shopping Amount Before Placing The Order?
Once placing an order by clicking the “Add to Cart” button, you can “View Cart” to check your total shopping amount. It will be displayed at the end of the cart. See below:

How Do I Pay at Al-Fatah Online Shopping Portal?

You can pay at Al-Fatah Online Portal through the following payment methods:

  • COD (cash on delivery)
  • Credit Card
  • Bank Transfer
  • Pay Order

Above payment methods will be given during checkout. However, cash on delivery option can be availed only in selected areas. For details regarding the cash on delivery option, you can check the Delivery Schedule, available at the end of each Product page.

How Much Delivery Time Is Required For My Order To Reach Me?

In the case of Lahore, Al-Fatah Electronics offers same day delivery. We ensure that the time taken by your order to reach you does not exceed 5 hours.

If you are residing outside Lahore, in such a case, you are required to check the Delivery Schedule which is available at the end of your selected Product page. See below:

Various cities of Pakistan have been divided into different zones. You can check the delivery time according to the zone in which your region falls. See image below:

You can also call our helpline to get the delivery status of your order.

My Order Is Delayed. What Should I Do?
If you have not received your product within the specified period of time, you can contact our call center by dialing 0340-1111444 or e-mail us at info@alfatah.com.pk with your order ID.
Why Is Cash On Delivery Option Sometimes Not Shown When I Check Out?
Cash on Delivery option won’t be available in Zone C & D. If COD is not available in your region, you can pay us via bank transfer. (Kindly note that the regions under Zone A & B have COD option. For details, check our Delivery Schedule available at each Product Page or mentioned as above).
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