Section 1 - Registration and Account Information
You can easily register at Al-Fatah Electronics by following these simple steps:
- Click on the “Login/Register” link at the top right corner of Al-Fatah Electronics website
- Enter your first and last name, phone number, email address and a password
- Hit the “Register” button. See below:
Once clicking the “Track Your Order” button, you’ll be directed to the page where you need to enter the Order ID and Billing Email as shown below:
The “Track” button will direct you to “My Account” page where you can get information about the current status of your placed order as displayed below:
Once you log in, you can cancel the order by clicking the “Cancel” button appearing at the right side of the order placement. See below:
On clicking the “Cancel” button, a pop-up will appear asking the reason of cancellation.
You can also cancel your order by calling our helpline at 0340-1111444.
On clicking the “Contact Us” button, you’ll be directed to a form where you are required to fill the necessary fields and hit the “Send” button as given below:
You can also launch a query by calling us at 0340-1111444 or send us an e-mail at email@example.com
Section 2 - Shopping
By clicking “Add to Cart”, the product will be automatically added to the cart. You can view the cart by clicking the Cart icon appearing at the top right corner of the web page. See below:
By clicking “View Cart”, you can see the cart and make appropriate changes related to the quantity of the product. You can either update it or Proceed to Checkout as displayed below:
Once clicking the “Proceed to Checkout”, you’ll be directed to a page where you are required to fill in all the Billing Details necessary to dispatch your order. After completing certain requirements, click “Place Order” button.See below:
In the case you are shopping as a guest user, you can simply buy the desired product(s) through “Add to Cart” by following the above steps. Kindly note that you don’t need to register if you want to remain as a guest user.
Section 3 - Order Replacement/Return
You can also contact us via email or call our helpline at 0340-1111444. In the case of refund, the amount will be returned within 7 working days, depending upon the condition and market price of the returned product. For details, check our return and refund policy.
Section 4 - Product Information
Section 5 - Order Delivery and Payments
You can pay at Al-Fatah Online Portal through the following payment methods:
- COD (cash on delivery)
- Credit Card
- Bank Transfer
- Pay Order
Above payment methods will be given during checkout. However, cash on delivery option can be availed only in selected areas. For details regarding the cash on delivery option, you can check the Delivery Schedule, available at the end of each Product page.
In the case of Lahore, Al-Fatah Electronics offers same day delivery. We ensure that the time taken by your order to reach you does not exceed 5 hours.
If you are residing outside Lahore, in such a case, you are required to check the Delivery Schedule which is available at the end of your selected Product page. See below:
Various cities of Pakistan have been divided into different zones. You can check the delivery time according to the zone in which your region falls. See image below:
You can also call our helpline to get the delivery status of your order.